Question 1

What should I do when I check in?

Accepted Answer

Once you check in, please inspect the premises and contact us if there are any issues.

Question 2

What if I encounter a problem during my stay?

Accepted Answer

Please contact us within 24 hours if you encounter a problem during your stay so it can be resolved as fast as possible.

Question 3

When is my reservation confirmed?

Accepted Answer

Your reservation request and rates are not confirmed until you have been contacted, usually by a rental associate within the next business day.Once our associate has contacted you, a rental lease agreement will be sent to you via email along with a request for payment and signature.

Rental Policies and Procedures

Reservations and On-Site Support

Booking & Payments

Protection & Deposits

Check-In, Check-Out & Your Property

House Rules & Property Use

Additional Policies

Questions About Our Policies?

Rental Policies and Procedures

Reservations and On-Site Support

What should I do when I check in?

What if I encounter a problem during my stay?

When is my reservation confirmed?

Booking & Payments

Cancellations

Payment Policies

Protection & Deposits

Vacation Rental Damage Protection and Security Deposits

Security Assurance Policy (SAP)

Security Deposit Refunds

Check-In, Check-Out & Your Property

Guest Cooperation

Check-In and Check-Out

Locked Areas

Property Descriptions

Construction

House Rules & Property Use

Utilities

Pets/Allergies

Smoking Policy

Cleaning Policy

Telephones

Equipment, Electronics and Appliances

Additional Policies

Lost and Found

Lead Paint

Subletting

Property Maintenance

Agency Disclosure

Questions About Our Policies?