Guest Services Fee
A Smooth, Well-Supported Stay
Our Guest Services Fee supports the people, systems, and local resources dedicated to ensuring a smooth, well-supported stay on Cape Cod, from booking through checkout.
Before You Arrive
- Local, year-round staff who handle your reservation, questions, and special requests
- Reservation processing, secure payment handling, and fraud prevention
- Up-to-date property information, arrival details, and pre-stay communication
- Rate monitoring and availability management to ensure accurate pricing and booking
During Your Stay
- Local guest support by phone, text, and email
- Rapid response to maintenance issues or urgent concerns
- Coordination with trusted local vendors (cleaning, HVAC, plumbing, electrical, etc.)
- Guest advocacy with homeowners when unexpected issues arise
Property Readiness & Quality Oversight
- Coordination of professional cleanings between stays
- Ongoing home readiness checks and issue tracking
- Management of service orders before, during, and after your stay
- Oversight of seasonal systems (AC, heat, outdoor showers, water systems)
Technology & Communication Systems
- Secure booking and reservation software
- Automated arrival instructions and guest messaging
- Real-time service tracking and issue resolution systems
- Integrated communication tools to prevent missed requests or delays
Get more when you book direct
Lower prices, every time
Pay less than you would anywhere else. No middlemen or platform fees.
Direct line, real care
Book with the team that actually runs the property. Faster answers, better service, real accountability.
Not just a transaction
We go further for direct guests. We’re building a relationship, not closing a booking.
Plan Ahead