Question 1

What should I do when I first arrive at the property?

Accepted Answer

Upon arrival at your rental property, we strongly encourage you to perform a walk-through and inform us of any damages and/or cleanliness issues within 24 hours. Please email all information, along with photo documentation, to serviceorders@robertpaul.com.

Question 2

What if something breaks or gets damaged during my stay?

Accepted Answer

In the event anything should break or become damaged during your stay, please report it within 24 hours to qualify for coverage under our Security Assurance Policy (SAP). Information and photo documentation must be emailed to serviceorders@robertpaul.com. We will try to send someone to the property to assess and/or fix the issue upon request.

Question 3

Are the rentals smoking-friendly?

Accepted Answer

All of our rental homes are non-smoking. If there is evidence that smoking has occurred inside the rental, you will be charged an additional cleaning and ionization fee.

Question 4

What's the policy on locking up?

Accepted Answer

Please lock all doors and windows when not occupying the property.

Question 5

How do I handle trash?

Accepted Answer

Trash must be bagged, secured, and left in the receptacle bins provided. Please ensure no trash is left outside of a bin due to wildlife. Please note that some companies have very early pick-up times, and you may want to place the trash out the night before. If the instructions indicate curbside pick-up, please move the trash bins to the required location. You will be responsible for any fees incurred due to an additional pick-up. If your trash has not been picked up by 3:00 PM on the scheduled day, please contact our office.

Question 6

I'm staying at a pet-friendly home. What should I know?

Accepted Answer

If you are staying at a pet-friendly property, please remember to pick up after your pet and dispose of doggie bags. We also ask that you keep an eye out for coyotes, especially with smaller dogs.

Welcome to your Cape Cod home

Before Anything Else

Helpful Tips

A Worry-Free Stay Starts Here

Welcome to your Cape Cod home

Before Anything Else

What should I do when I first arrive at the property?

What if something breaks or gets damaged during my stay?

Are the rentals smoking-friendly?

What's the policy on locking up?

How do I handle trash?

I'm staying at a pet-friendly home. What should I know?

Helpful Tips

The refrigerator isn't getting cold. What should I do?

I can't connect to the Wi-Fi. How do I fix it?

A storm is coming. What do I need to do outside?

I've seen bugs in the house. Is that normal?

Anything I should know about the bathrooms or plumbing?

Can I use the landline phone?

Have more questions?

A Worry-Free Stay Starts Here